FAQ

All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin.

Electronic files may be delivered in the following format: Email, Word Documents, TXT, PDF, JPG, GIF, TIF *Note: All images must be sent in high resolution (minimum 300dpi) to produce the best image for each project. Images that are not sent in high resolution will result in poor print quality. The William Group will not be held responsible, and reserves the right to decline projects due to poor quality images.

All text supplied must be typed. (DOC, TXT, or Email). There will be a $75 fee for text that must be typed by The William Group.

If a specific image is desired, but no high resolution image has been supplied by the client, a $75 fee that will be added.

Hard copies will be returned ONLY when accompanied by a self addressed stamped envelope.

Native/Source Files are available for release and are billed at a rate of 3x the base price. ie: Flyer $200 + Source File $600 = $800 For Flyer & Source File.

All projects require full payment before the job can begin. NO EXCEPTIONS.

Payment type accepted:

Cash

Check (no job will be released until check is receive, and cleared)

Paypal (orders over $500 require an additional fee of 3% that will be added to your total.)

Credit Card (orders over $500 require an additional fee of 3% that will be added to your total.)

Refund
A full refund is available within 24 hours should your project not have started and payment is cleared. A partial refund is available within 7 days should your project not have started and payment is cleared. After 7 days a 90 Day Store Credit will be issued.

The William Group subcontracts all print work and will work earnestly to ensure each project is printed properly. Yet we will not be held responsible for printer related issues such as delays in printing.

Prior to print all projects have the opportunity to be reviewed/proofread to ensure accuracy. Once the job receives "approval" for print NO CHANGES MAY BE MADE. We are not responsible for any misspellings, punctuation or formatting after approval is given.

Our standard turnaround time is 7-10 business days for completed staple designs.

Mockups are provided within 48hr to 72hrs

Please allow 4-6 weeks for web design.

Printing turnarounds vary depending on the size of the project.

An additional Expedite Fee is charged to all projects that are requested to be completed within fewer than 7-10 business days.